Terms & Conditions

Trading Name: AlarmSystemsSpain.com
Legal Entity: ACTIVE ALARMS, S.L.
Company Number (CIF): B70998935
Registered Office: Calle Joaquín Rodrigo 6, Puerta 2, 03581 L’Alfàs del Pi (Alicante), Spain

Note: This is a legally registered address only and not a customer service or walk-in location.

These Terms and Conditions govern the installation and supply of wired and wireless alarm systems and associated security products provided by ACTIVE ALARMS, S.L. By purchasing or using our services, you (the “Client”) agree to comply with the terms set out herein.

1.Acceptance of Terms

By accepting these terms, you confirm that:

You accept all responsibilities outlined in this document.
You have read, understood, and agreed to these Terms and Conditions.
You have the legal capacity to enter into binding contracts.

2.Services Provided

ACTIVE ALARMS, S.L. provides the following services:

Free on-site consultation and system assessment.
Free installation of wireless alarm systems.
Technical demonstration and guidance on using the system.
Ongoing remote technical support during our normal business hours for a period of two (2) years from the date of the sales invoice, excluding weekends and public holidays unless otherwise agreed in writing.
On-site visits must be arranged in advance and may be subject to a call-out charge.

Note: ACTIVE ALARMS, S.L. does not offer alarm monitoring. Maintenance, or service contracts unless otherwise agreed in writing.

3.Client Obligations

The Client agrees to the following:

Access and Availability

Be present at the property on the day of installation.
Provide access to a working electrical socket and internet router with an Ethernet port.
Ensure both the Router and electrical socket are within one metre of each other.
Provide at least one square metre of clear wall space for installation or enough space to install the Hub and connections to electricity and internet unless it connects to Wi-Fi.
Have their mobile phone available on the day of installation for app setup and demonstration after installation and payment has been made.

Installation Site Readiness

Ensure the installation area is clean, structurally suitable, and accessible.
Prepare the property in advance (e.g. moving furniture or clearing outdoor obstacles).

Internet & SIM Connection Requirements

A stable internet connection is essential for the AJAX system to function correctly. The system may connect via Ethernet, Wi‑Fi, or SIM card (GSM/2G). AJAX systems require a minimum data rate of 0.5 kbps for basic operation. However, features such as image transmission or mobile notifications may require a stronger and more stable connection.
The Client must ensure that the property has sufficient mobile signal for SIM-only installations and that internet access is available via router if Ethernet or Wi‑Fi is required. If the installation cannot proceed due to a lack of reliable internet or mobile coverage, the €100 deposit will be non-refundable, and the Client will be charged a call-out fee to cover travel and labour.
Following installation, the Client is solely responsible for maintaining a stable internet or SIM connection to ensure the continued functionality of the alarm system. ACTIVE ALARMS, S.L. assumes no liability for performance issues resulting from disconnection, weak signal, router replacement, or network faults.

SIM Card Backup and Subscription

If a SIM card backup is included as part of the alarm system setup, it operates on an annual subscription basis. The standard subscription cost is €50 per year.

If the annual subscription is not paid, the SIM service will be deactivated without further notice, and the system will no longer have mobile backup functionality.

The Client is responsible for ensuring timely payment of this subscription to maintain uninterrupted service.

Price Beat Promise

Our Price Beat Promise applies exclusively to AJAX alarm systems supplied and installed by Alarm Systems Spain within our active service areas. To qualify, a customer must provide a written like-for-like quote for identical AJAX products and installation conditions from a VAT-registered company operating within Spain. The competing quote must be current, verifiable, and not part of a clearance, refurbished, or promotional offer. Alarm Systems Spain reserves the right to verify any submitted quote and decline non-comparable or invalid claims.

Installation Duration and Client Availability

While most standard installations are completed within 2 to 3 hours, some systems may require up to 6 hours or more, depending on the property layout and system complexity.
The Client is not required to be present throughout the full installation period, provided that the proposed product placement areas have been agreed in advance.
The Client must allow the installation team to complete the work uninterrupted and must be available at the end of the installation for the handover and system demonstration, unless:
The full payment has been made prior to installation, and The Client is familiar with the AJAX system and has agreed to a remote handover.
If the Client is not available for the handover, and the above conditions are not met, additional call-out charges may apply to complete the setup or training.

Product and Signage Placement

Products will be installed in locations recommended by our team and agreed with the Client on the installation day.
External device performance may be affected by items like garden furniture or plants. Advice will be provided, but final placement remains at the Client’s discretion.
All signage is mounted using strong adhesive and may leave marks if removed.
If any product or signage needs to be repositioned after installation due to decorating, renovation, or personal preference, the Client will be liable for an additional call-out charge to revisit and refit the item(s).

System Setup and Control.

Download and install the recommended app.
Complete all steps to take administrative control of the system.
Configure and manage user access and ensure notifications are properly set up.
The Company accepts no liability for issues caused by incorrect setup or unauthorised access.

Third-Party Applications Disclaimer

ACTIVE ALARMS, S.L. is not responsible for the performance, compatibility, or continued operation of any third-party mobile applications used in conjunction with installed equipment, including the AJAX Security app or any other related platform.
These applications are developed and managed by external providers. If technical issues arise, it is the Client’s responsibility to contact the relevant app developer’s or manufacturer’s support team directly for assistance.
The Company assumes no liability for issues arising from app updates, mobile device compatibility, network errors, or other factors beyond our control.

Tampering and Interference

The Client must not tamper with, relocate, or alter system components after installation.
Any such interference will invalidate the product warranty.

Faults and Replacements

If a product malfunctions within 14 days of installation with no visible damage, it will be replaced free of charge.
The Client must notify the Company within 12 days of installation if a fault is suspected.
The defective product must be made available for return immediately upon request to allow compliance with supplier return policies.
If a product fails within the 2-year warranty period and shows no signs of misuse, it must be returned to the supplier for technical revision.
The supplier will assess whether the product is repairable or should be replaced. This process typically takes approximately 14 days.
If the fault is due to a manufacturing defect, repair or replacement will be at no cost to the Client.
If the fault results from negligence, misuse, or environmental damage, the Client will be responsible for the cost of the new product and any associated fitting fees.
The Client will be informed of all applicable costs before proceeding with any replacement outside warranty coverage.

4.Pricing and Payment Terms

All listed prices exclude IVA (VAT) unless stated.
A non-refundable deposit of €100 is required to secure the installation date. This deposit confirms the booking and will be deducted from the total installation cost.
The remaining balance must be paid in full on the same day as the installation, immediately after completion of the work.
Payment can be made by cash or bank transfer. If paying by bank transfer, the Client must provide proof of transfer (e.g. a screenshot or bank confirmation) before the installation team leaves the property.

Once full payment has been received:

The Client will be assisted with downloading the mobile app.
System administration and full control will be transferred to the Client.

Until full payment is received:

All installed equipment remains the property of ACTIVE ALARMS, S.L..
The Company reserves the right to deactivate the system and, if necessary, enter the premises to recover the products without further notice.
The Client agrees to provide access for removal of equipment if required.
Refusal to return unpaid-for equipment or any tampering with the system may result in legal action.
The Client shall be liable for all legal costs and recovery expenses incurred by ACTIVE ALARMS, S.L. in enforcing its rights under these Terms.

5.Cancellation and Refund Policy

The Client acknowledges that by agreeing to proceed with installation, they are requesting immediate performance of the service.
Once the system has been installed and the agreed services completed, the Client waives their right to withdraw from the contract under applicable consumer protection laws.
No refunds will be issued for completed installations or for any part of the system once fitted, unless required by law.
Any discretionary refunds or adjustments remain at the sole discretion of ACTIVE ALARMS, S.L.

6.Product Performance and Technical Limitations

The Client acknowledges that the performance of alarm system components may vary depending on the installation environment, including but not limited to: wall structure, interference from other devices, signal obstructions, distance between components, and materials used in the property.
Some devices may not perform to their maximum advertised technical specifications due to these environmental or structural factors, which are beyond the Company’s control.
Certain devices may be restricted in where they can be installed, based on safety regulations, technical compatibility, or environmental limitations. The Company will advise on appropriate placement during installation.
ACTIVE ALARMS, S.L. shall not be held liable for any perceived reduction in performance where devices have been installed in accordance with professional guidelines but affected by environmental or architectural conditions.
The Client accepts these conditions as part of the installation process and agrees not to pursue claims or refunds solely based on technical performance limitations caused by environmental factors.

7.Manufacturer Warranty Coverage (Alarm System Products Only)

All AJAX alarm system hardware is covered by a 24-month manufacturer warranty for defects in materials or workmanship.
Warranty applies only when used as intended and installed by company personnel.

This warranty does not extend to:

Cosmetic wear and tear, battery degradation.
Damage from misuse, unauthorised modifications, or environmental conditions (e.g. moisture, dust, heat).
Accessories, signage, mobile apps, or third-party products are not covered.

Warranty claims are processed as follows:

The defective product will be returned to AJAX SECURITY SYSTEMS for inspection.
If a manufacturing fault is confirmed, the item will be repaired or replaced.
If the issue is found to be due to misuse or external factors, the Client will bear the cost of replacement.

For warranty claim procedures and timelines, please refer to Section 3: Client Obligations – Faults and Replacements.

8.Liability Disclaimer

The system reduces risk but does not guarantee prevention of theft, intrusion, or damage.

9.Warranty and Liability

ACTIVE ALARMS, S.L. assumes no liability for:

Personal injury, property loss, business interruption, or unreceived income.
Malfunction or failure due to misuse, tampering, or unsuitable installation environments.
Liability is limited to the original purchase price of the equipment.
The Company is only responsible for damages arising from proven negligence in installation or handling.