We only collect data necessary for these purposes, such as your name, contact information, address, payment details, and technical details (e.g. router or SIM access when needed).

4. Legal Basis for Processing

We process your data under the following legal grounds:

• Contractual necessity: To provide you with the services you’ve requested.
• Legitimate interest: For basic marketing of our own services or to improve customer experience.
• Legal obligation: For record-keeping and tax requirements.
• Consent: When legally required, such as for marketing emails.

5. Data Retention

We retain your data only for as long as necessary:

• Installation & purchase data: Retained for the duration of the commercial relationship and required legal periods.
• Marketing data: Kept until you unsubscribe or request deletion.
• After these periods, your data is securely archived or deleted.

6. Sharing of Personal Data

Your data may be shared with trusted third parties only when necessary:

• Technical service providers (e.g. cloud data hosting, alarm app services like AJAX).
• IT, financial, or legal service providers assisting our business.
• Legal authorities (e.g. tax, social security) where required by law.

Third-party partners only access the data needed to fulfil their role and are bound by confidentiality agreements.

7. Third-Party Apps & Responsibility

Some of our services integrate with third-party platforms (e.g., AJAX mobile app). These platforms have their own privacy policies and data responsibilities.
Active Alarms, S.L. is not responsible for data collected or processed by these third-party applications.

If you encounter any issues with third-party apps, you should contact the respective support teams directly.

8. Use of Cookies

We may use cookies on our websites to improve your experience and analyse usage. For details, see our Cookie Policy.

9. Data Rights

You have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict how we process your data.
• Request data portability (where applicable).
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

To exercise your rights, contact us at info@alarmsystemsspain.com with proof of identity.

10. Data Accuracy & Responsibility

You are responsible for providing accurate and up-to-date personal data. If you provide data for third parties (e.g., emergency contacts), you must have their consent and inform them of this policy.

11. Minors

Our website and services are not intended for minors. We do not knowingly collect data from individuals under the age of 18.

12. Security Measures

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. All staff and third-party processors are bound by strict confidentiality obligations.

13. Policy Updates

We may update this Privacy Policy to reflect changes in the law or how we process personal data. The latest version will always be available on our website, marked with the last revision date.